Policy Summary
Reason Globe Insurance has arranged a special insurance programme for the removal of your household goods, which is underwritten by Fortis Corporate Insurance
This Policy Summary DOES NOT contain the full terms and conditions of the insurance contract as these are contained in the accompanying Terms and Conditions of Insurance at the bottom of this page.
Why purchase Transit Insurance?
Whilst great care is taken during the removal of your goods, there are many risks of loss or damage, which are beyond the Movers control. The Mover’s liability for loss or damage is limited by their standard contract terms and conditions, which are incorporated into all removal, storage and shipping contracts. For these reasons, you are strongly advised to take out an All Risks insurance policy to protect you from the many risks to which your goods will be exposed during removal, storage and transit.
If you do not take out adequate insurance, your recourse against the Mover and subsequent carriers or parties for loss or damage, if they are liable, may be limited. Other parties involved may include, for example, the shipping company or airline, other transport operators, the Port Authority and so on. These parties operate under separate contract conditions, or under international law or Conventions that may limit or exclude their liability. If a loss occurs at sea and the shipping company may declare a General Average loss (which is the cost incurred by the carrier to preserve the vessel and it’s cargo). In this case, you, as the ‘shipper’ of the goods may have to ‘contribute’ to the General Average loss incurred by the shipping company (this principle of contribution is an insurable risk and is covered by this policy).
Even though every care will be taken by the Mover, you will appreciate that the distances involved, coupled with the rigours of an international transit, means that on occasions loss and/or damage to your goods may occur. You are therefore strongly recommended to take out insurance cover to ensure that you are duly compensated for any loss which may occur.
What does the Policy cover and what doesit exclude?
This policy provides “All Risks” of physical loss or damage cover for a Door to Door International transits of your goods arranged by the Mover, including periods of storage whilst in professional warehousing by or arranged by the Mover, subject to the terms and conditions of insurance detailed herein.
As with any insurance cover, this policy incorporates certain Exclusions, Conditions or limits and these are summarised in the ‘Terms and Conditions’ attached. Please ensure that you understand the terms and conditions prior to agreeing to take up coverage under this policy, to avoid unnecessary surprises later on, in the event you need to make a claim.
This insurance policy is subject to an ‘excess’ sometimes referred to as a ‘deductible’ of £250. This means that you will be responsible for the first £250 of any claim.
How do I arrange cover through this Policy?
Please complete the enclosed Proposal Form. The basis of valuation of your goods, for this policy, should be the new replacement cost at destination for Household Goods and Personal Effects, and market value at destination for Antiques, Fine Arts, Automobiles, Motor Cycles, Boats, Campers and Trailer. You may need to make some enquiries to establish the comparable cost of living between your present location and the country you will be moving to. If you ‘under-value’ your goods (i.e. insure them for less than their full value) your claim, should you need to make one, would be reduced accordingly. Should you feel the proposal form is too restrictive, you may compile and attach your own valued list. Please note however, that you should still complete the information requested at the top of the proposal form, state the grand total Insured Value and sign the declaration on page 2, returning both the proposal form and the valued list to us.
IMPORTANT: Whether you choose to complete the pre-printed form or compile your own valued list, it is important to note that any item that is not declared and valued is NOT INSURED.
When you have completed the form, you must return this to us to enable us to provide you with a Confirmation of Insurance.
Policy Summary (continued)
What happens if my insured goods are lost or damaged in transit?
In the event of loss or damage which might give rise to a claim under the insurance, immediate notice must be given in writing by you either to ourselves or the origin or destination agent. This is your intention of notice to claim and must be received within 30 days from the date of delivery (or scheduled date if claim is for non-delivery). Thereafter, you will have a further 30 days in which to notify full details of any losses and/or damages incurred. You will receive a Claim Form and detailed instructions on how to substantiate your claim.
In certain circumstances the Insurers may appoint a loss Adjuster; the adjusters’ role is to examine the scenes of the losses and investigate circumstances giving rise to the claim. The adjuster will report to the Insurers and Insurers will pay the adjusters fees. A Loss Adjuster will not assist in the preparation of a claim, but will advise you of what Insurers will require to consider the claim.
You will be asked to substantiate your claim for damaged items by obtaining local repair or replacement estimates, and it is helpful if you area able to provide photographs of the damage items.
Important: If you fail to notify details of loss or damage within the time limits set out above, Insurers may decline your claim, or you may prejudice your claim. For example, if the currency of the amount claimed differs from the currency in which you insured your goods, the exchange rate used by Insurers to calculate settlement would be that prevalent at the time the Confirmation of Insurance was issued.
Claims Notification: Please contact Steve Revell at International Claims at Kent Innovation Centre
In writing : Kent Innovation Centre, Thanet Reach, Business Park, Northwood Road, Broadstairs, Kent
CT10 2QQ
By telephone : + 44 (0) 1843 609320
By facsimile : + 44 (0) 1843 609319
By e-mail: steve.revell@icaltd.co.uk
If you have any queries regarding the policy, please contact us.
Duration of Insurance
This insurance policy commences at the time your goods are professionally packed at and/or collected from your origin residence or business location and continues during the ordinary course of transit, including customary transhipment, until the goods are professionally delivered to the final destination.
For goods which are placed into professional storage by or arranged by the Mover prior to delivery to final destination, coverage includes any interim storage for up to 60 days at origin and/or destination warehouse. Insurers will agree to extend coverage on a monthly basis in consideration of an additional premium. This is not renewal of insurance and it is important that requests for further storage extensions beyond the initial included 60 days period are made to us in writing prior to the expiry of the 60 day period.
TERMS AND CONDITIONS
PROPERTY COVERED
Household Goods and Personal Effects, Antiques, Fine Arts, Automobiles, Boats, Motorcycles, Campers and Trailers as declared and valued on this and supporting Documents.
COVERAGE
1) ‘Full All Risks’ – Professionally packed
All Risks of physical loss or damage subject to the version of the following London Institute Clauses current at the time of commencement of transit:-
Institute Cargo Clauses (A) and the War, Strikes, Classification, Termination of Transit Clause (Terrorism), Insolvency Exclusion Amendment, Radioactive, Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons Exclusion, Cyber Attack Exclusion Clauses.
For the purpose of general average contribution and salvage charges recoverable hereunder, the effects insured shall be deemed to be insured for their full contributory value.
2) Owner Packed Goods – As above but excluding
Breakage, scratching, denting, chipping, staining and tearing of owner packed effects unless directly caused by fire, stranding, sinking or collision of the vessel or collision or overturn of transporting land conveyance. Also excluding claims for missing items of owner packed cartons of packages unless an itemised valued list of contents of each carton or package is supplied by the owner prior to commencement of transit.
3) Restricted Conditions
Cover is subject to Institute Cargo Clauses (B), extended to include non-delivery or theft of the entire consignment and further extended to include water damage howsoever caused.
Institute War and Strikes Clause, Institute Classification Clause, Insolvency Exclusion Amendment Clause, Termination of Transit Clause (Terrorism) and the Radioactive Contamination, Chemical, Biological, Bio-Chemical and Electromagnetic Weapons Exclusion, Cyber Attack Exclusion Clauses.
For the purpose of general average contribution and salvage charges recoverable hereunder, the effects insured shall be deemed to be insured for their full contributory value.
EXCLUSIONS - This Insurance does not cover.
A. Loss or damage caused by gradual deterioration, wear and tear, atmospheric or climatic conditions (see optional coverage) inherent vice, vermin, moth damage, consequential loss and loss of data.
B. Electrical, electronic, mechanical derangement and internal damage of electrical items unless there is evidence of external damage to the insured item or its packing (see optional coverage).
C. Jewellery and furs unless declared and valued but subject to a limit of £3,500 any one transit. Money and securities are excluded absolutely.
D. Depreciation arising from inadequate or substandard repairs or restoration of a damaged item.
E. Loss of or damage to an automobile while being driven under its own power except while on premises of the port or while being driven by an authorised driver who is an employee of the freight forwarder or his agent in direct furtherance of the transit.
F. Loss or damage caused by scratching denting or marring of automobiles unless the forwarder and the owner both agree and sign a “certificate of condition” or similar document stating the condition of the automobile prior to shipment, noting all defects. Non-factory installed accessories not specifically declared and valued for insurance. Goods packed in autos.
G. Loss, damage, liability or expense from radiation or radioactive contamination and/or any chemical, biological, bio-chemical or electromagnetic weapon.
H. Loss, damage, liability or expense from the use or operation as a means for inflicting harm, of any computer, computer system, computer software programme, computer virus or process or other electronic system.
I. Loss or damage in respect of goods in storage caused by or resulting from Acts of Terrorism or any person(s) acting from a political motive. This exclusion shall not apply to storage in the ordinary course of transit.
GENERAL CONDITIONS
1. VALUATION CLAUSE: The household goods and personal effects insured must be valued at the replacement cost at destination as supported by a complete valued inventory.
2. Antiques and fine arts, automobiles, campers, boats, motorcycles and trailers must be valued at their replacement cost at destination taking into account costs of duties, shipping and carriage charges.
3. 100% CO-INSURANCE CLAUSE: If you fail to insure for the full replacement value of goods at destination, you will only be entitled to recover from Underwriters the proportion of the loss as the declared value bears to the local value of the property you shipped.
4. PAIRS AND SETS CLAUSE: Where any item is part of a pair or set. Underwriters will only pay for the actual parts which are lost or damaged. No payments will be made for articles that are not damaged (see optional coverage).
5. PAYMENT OF PREMIUMS: Insurers shall only be liable to
settle a claim recoverable under the terms of this insurance
provided the Mover (the Agent) confirms that insurance
premiums have been received by the Mover (the Agent). In the
event that the Mover (the Agent) advises premiums are outstanding
Insurers will settle a valid claim once premiums have been paid.
6. If a deductible is applicable then the sum stated shall be deducted from any adjusted claim for loss or damage.
7. DURATION OF TRANSIT CLAUSE: Other than in respect of the War Clauses contained herein coverage attached from the time the household goods and personal effects and/or automobile and/or other approved items are being professionally packed and picked up at the residence or business location of the insured for the commencement of the transit and continues during the ordinary course of transit, including customary transhipment, if any, until the insured property is professionally delivered to the final destination. Coverage is extended to include transits to and from the premises of Cleaners, Repairers or Restorers where such transit is a direct result of loss or damage otherwise covered by this policy. If the goods are professionally unpacked coverage is extended to cover the period of professional unpacking provided this takes place within 14 days of delivery. Storage coverage for up to 60 days at origin and 60 days at destination is included if in an enclosed warehouse, excluding any self storage facility, without any additional charge. In consideration of an additional premium Underwriters agree to extend storage coverage on a monthly basis provided your request and premium are received before the expiration of the included storage. In respect of the War Clauses, transits shall be covered as specified therein.
8. E.U. DISCLOSURE CLAUSE (UK): The Parties are free to choose the law applicable to this Insurance Contract. Unless specifically agreed to the contrary this insurance shall be subject to English Law.
9. COMPLAINTS: We aim to provide you with a first class service. If we have not delivered the service that you expect or you are concerned with the service provided, we would like the opportunity to put things right. Initially please raise your concerns with the Mover or Reason Global If your compliant is not resolved ort you are not happy with our course of action proposed, you can progress your complaint to our Customer Relations Office. A separate investigation will then be carried out in an attempt to resolve your complaint and a final decision issued. However, if resolution is not possible they will issue a response within 8 weeks of your original complaint.
Customer Relations contact details:-
Fortis Corporate Insurance NV Fortis House,Eastleigh, SO53 3YA
If you are still not satisfied Fortis Corporate Insurance NV is regulated by the Financial Services Authority whose arbitration service is the Financial Ombudsman Service and you may be able to refer your complaint to them. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, Phone – 0845 080 1800 Email- enquiries@financial-ombudsman.org.uk
Your rights as a customer to take legal action remain unaffected by the existence or use of any complaint procedure
Referred to above. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commended.
10. SUBROGATION CLAUSE: The Underwriters shall be subrogated to the extent of their payment for losses insured hereunder to all the insured’s rights of recovery against any person or organization, excepting the freight forwarder or mover who issued this document.
11. OTHER INSURANCE: This insurance does not cover to the extent of any other insurance, whether prior or subsequent hereto in date and by whomsoever effected, directly or indirectly covering the same property and the Underwriters shall be liable for loss or damage only for the excess value beyond the amount due from such other insurance.
12. Insurers shall be entitled at their option to repair or replace any article lost or damaged (whether wholly or in part) or to pay cash not exceeding the insured value thereof. Underwriters may require proof of ownership and/or value of any items claimed missing.
13. CLAIMS NOTIFICATION: In the event of loss or damage which may give rise to a claim under the insurance, immediate notice must be given in writing to Underwriters representatives. It is a condition precedent to Underwriters liability under this insurance that full details of any losses and/or damages incurred must be notified within 30 days after delivery or 30 days after scheduled delivery in the event of non-delivery, presentation of claim in its entirety after notice will be in a timely fashion not to exceed 60 days from the date of such notice.
14. Coverage is subject to the Computer Millennium Clause (Cargo) with Named Peril Extension (JC 98/024).
15. CANCELLATION: Insurers may cancel cover at any time by giving notice to that effect in writing in pre-paid
letter post to your last known address. The notice periods are :-.
- 48 hours for risks covered by the Institute Strikes Clauses in respect of shipments to or from the USA and
or storage in the USA. - 7 days for risks covered by the Institute War and Strikes Clauses - 30 days in all
other circumstances